Frequently Asked Questions

General & Ordering

• What exactly am I buying?
  You are purchasing premium digital assets (such as automated Google Sheets, Excel templates, and operational toolkits). No physical products will be shipped to you.
• How do I receive my purchase?
  Immediately after checkout, you will receive a secure download link on the confirmation page and via the email address you provided.

Using the Templates

• Do I need a paid software subscription to use your sheets?
  Our spreadsheets are designed primarily for Google Sheets (which is 100% free with a Google account) or Microsoft Excel, depending on the specific product listing. Check the individual product description before purchasing.
• I'm not a data expert. Are these hard to use?
  Not at all. Every toolkit we build is designed for plug-and-play simplicity. They include step-by-step video instructions or built-in written guides to get you set up in less than 5 minutes.

Refunds & Support

• Can I get a refund if it's not a right fit?
  Because our products are digital assets that are delivered instantly and cannot be "returned," all sales are final. However, your satisfaction is our priority. If you encounter an issue or a bug, please reach out and we will fix it for you.
• How can I get help if I get stuck?
  You can reach our support team anytime at support@runpxl.com. We typically respond within 24–48 hours.